Frequently Asked Questions

Do I need to register an account to buy a ticket?


Are there discounts for groups?

Any discount for groups must be approved by the organiser of the event.

Can I purchase by phone?

Ofcourse, Our website works best with all platforms.

Can I make a ticket reservation?

Sorry, we don't reserve tickets so we can be fair to all customers.

I don't have a credit card. Can I pay by direct deposit?

Some events allow direct deposit as a purchase method. If it is not the case, contact Organiser of the event.

I haven't received an email confirmation. What do I do?

Sometimes emails are not received by customers due to spam filtering from their ISP's. You can contact our Online Chat Support and we will assist you.

I have booked my ticket through iDEAL/Sofort/Bancontact payment method, I still didn't receive my tickets?

iDEAL/Sofort/Bancontact payment method works is a different way outside Ticketly's control. This leads to some challenges.
Once your payment through iDEAL/Sofort/Bancontact is successful , you will be redirected back to Ticketly to complete the transaction.
If this doesn't happen, your ticket wont be booked. So we recommend , if you are using iDEAL/Sofort/Bancontact payment method , please wait for few seconds to complete the transaction once you redirected to iDEAL/Sofort/Bancontact and entered necessary bank details.

Your ticket is booked and we your card will be charged only when you see the Ticket confirmation message with Ticket No is shown.

I paid for the ticket through iDEAL/Sofort/Bancontact, neither did I receive the copy of ticket, still the amount is deducted from my account?

When you book with iDEAL/Sofort/Bancontact payment method , you will only be charged once you see the Ticket booked Confirmation message with the ticket No.
If you havent seen this, it means your ticket is not booked. The amount which you see in your bank statement is in reserved status and we will send a reversal note to Bank to cancel the payment and the bank will process it in 5-8 business days.

When will I receive my hard copy ticket?

We don't mail hard copy tickets.

Do I need to print the ticket?

We prefer to be eco-friendly. Its not required to take printout of the ticket, You can show the ticket you received by email.

Why is the event not listed in the Theater website?

You can check with the event organiser regarding the same, but in most cases the reason will be the screening/show is private.

I don't want to/can't attend the event anymore. Can I get a refund?

According to our Terms and Conditions tickets once purchased cannot be refunded. You can contact the event organiser for further assistance.

Can I transfer my ticket to a friend?

In most cases no ID is checked. If your friend trusts the fact that you're giving to him/her the only copy of the ticket that's fine.

What happened is the event is cancelled?

It is the responsiblity of the Organiser to inform the customers about cancellation and initiate the refund process. We will act according to the instructions by the organisers.

What happened is the event is postponed ore re-scheduled?

It is the responsiblity of the Organiser to inform the customers about any changes in the event. The same tickets could be used if the event is re-scheduled or postponed. But in-case if you can't attend the event, you need to contact Event organiser regarding cancellation.

What happens if my card is not accepted or showing error?

Please contact our online Chat support. They will assist you.

How safe is to enter my card details through Ticketly

Ticketly's Payment processing is completely secured through Rapid SSL. We dont host the Card Entry block in our servers.

Does Ticketly store my card details?

Ticketly DONT store any of your card details in our servers. Our Payment Gateway partner process all payments.